EXCELLENCE IN BOUTIQUE PROPERTY MANAGEMENT
Founded in 1987, O’Connor Properties is a distinguished family-owned investment and boutique independent property business. The company’s property management division is led by the Principal, John O’Connor, whose direct oversight ensures a high standard of accountability and personalised service for every investor. Each client benefits from a unique portfolio management system, which provides a single, dedicated point of contact for all properties within a specific geographic area. This approach not only streamlines communication but also guarantees that investors receive expert guidance from an area specialist with comprehensive, up-to-date knowledge of local market conditions. By prioritising direct engagement and specialised expertise, O’Connor Properties delivers a tailored property management experience designed to maximise property investment capital values and returns and foster long-term client relationships. Statutory and Regulatory Compliance in Property Management At O’Connor Properties, our guiding philosophy is to act in our clients’ best interests at all times, upholding the highest standards of legal, ethical, and financial responsibility. Our agents are required to maintain full awareness and strict compliance with the Residential Tenancies Act, which sets forth comprehensive rules and regulations governing property management. Non-compliance with the Residential Tenancies Act and other relevant legislation can result in significant penalties. These legal responsibilities and associated penalties apply to both property owners and any appointed management agency. Property owners who choose to manage their investment properties must have a thorough understanding of all applicable legislation and accept sole responsibility for any non-compliance. O’Connor Properties ensures that our experienced Property Managers remain current with legislative changes by utilising accredited professional training and online resources. This commitment provides our property investors with confidence that their assets are managed in full accordance with all relevant laws. Our expectation of complete professionalism and operational efficiency guarantees that every investment property under our care is managed to the highest standards. About O’Connor Our Structure
Leasing and promotion of your property Our leasing services are second to none and as your leasing agent we will lease your property as soon as possible to the best possible tenant. To achieve this outcome, we will take the following steps: Comprehensive Management Service We will ensure that all leasing steps outline above are undertaken. We will then perform the following management services for you, during the tenancy. Leasing and Management Overview • Professional photographs of your property • We will craft a professional advertisement for your property • The property will be advertised online and a lease sign can be erected in front of the property. • 30 minute open for inspections will be arranged. • We are trained in sales and will use proven selling techniques to promote the benefits of your property to prospective tenants. • You will receive frequent weekly communication on enquiries, open houses and market feedback • We will receive, review and process all lease applications • Suitably qualified applications will be discussed with you. • Once you have approved and accepted a tenant for your property, we will take a holding deposit and make arrangements for the lease to be signed. • We will ensure that the tenant signs the lease, pays the bond and moves into the property. • Collect the rent throughout the tenancy. • Zero tolerance on rent arrears. • Conduct rent reviews and rent increases. • Perform periodic inspections inside the unit and the building’s common areas. • Arrange for repairs and maintenance of the property. • Arrange for payment of outgoings, repairs, maintenance and insurances if required. • Liaise with tenants and strata bodies during the tenancy. • Arrange ingoing and outgoing inspections. • Arrange a bond refund to the outgoing tenant. • Once vacated , the property is re-advertised and leased as outlined in the previous section. • The value of the property can be appraised annually (optional). • We can organise compliance inspections to keep your property compliant with current legislation • We can project manage small and large renovations in strata and privately owned residences • We have thorough knowledge of the Residential Tenancies Act
Minimising vacancy periods is crucial for maximising your investment returns. Every day a property remains unoccupied represents a potential loss for the investor. To ensure a seamless transition between tenants and reduce downtime, our Property Manager takes immediate action upon receiving written notice from current tenants of their intention to terminate the rental agreement. The following comprehensive marketing plan is implemented to attract quality tenants efficiently: Strategic Marketing Plan 1. Online Promotions: High-quality photographs and a compelling, detailed description of your property are prepared and showcased across seven leading real estate rental platforms: domain.com.au, realestate. com.au, oconnorproperties.com.au, soho.com.au, onthehouse.com.au, rent.com.au, and realestateview. com.au. These platforms are monitored daily, allowing us to track the number of visits and engagement with your listing. This data-driven approach enables us to optimise your advertisement for maximum visibility and effectiveness continually. 2. Road Signage: With your approval, we will install a prominent ‘For Lease’ sign at your property. Strategically positioned, this signage captures the attention of both vehicular and pedestrian traffic, further increasing exposure to prospective tenants. 3. Social Media and Email Marketing: We proactively notify all prospective tenants in our database about your property’s availability. Additionally, your listing is promoted across our social media channels, leveraging digital networks to reach a wider audience. Market Insights The online rental market continues to grow, with over 2 million Australians searching for rental properties online each month. Our emphasis on digital marketing has proven to be one of the most effective strategies for quickly and efficiently securing tenants. Promoting Your Property
We understand that selecting the most suitable tenants is of prime importance for property investors. Your Property Manager will do everything possible to ensure they find the best tenants for your property. In fact, your Property Manager will be extremely particular and critically selective in their choice of tenants and will keep you informed every step of the way. To guarantee that our property investors enjoy a worry-free investment, your Property Manager will perform the following steps: • All rental applications from prospective tenants will be collated • Each applicant’s previous rental references are checked and confirmed, as well as personal references, along with confirmation of their employment and income, and a national tenancy database check to make sure the applicant has not been previously blacklisted. • All suitable applications are presented to the investor, along with the recommendations of your Property Manager. • The O’Connor Properties applicant screening process is very detailed, ensuring that a tenant can adequately meet their responsibilities as laid out in the Tenancy Agreement. The selection of a suitable tenant is conducted in accordance with Australian laws on discrimination, as well as the Residential Tenancies and Privacy Acts. Selecting The Right Tenant
As part of our commitment to maintaining the highest standards in property management, your Property Manager conducts three distinct types of property inspections: ingoing, outgoing, and periodic inspections. Each inspection is designed to protect your investment, ensure tenant satisfaction, and uphold the condition of your property. Ingoing Inspection Report Before tenants take possession of your property, a comprehensive ingoing inspection is performed. This process involves a detailed assessment of every aspect of the property’s current condition. The findings are documented in an ingoing inspection report, which serves as a critical reference point at the conclusion of the tenancy. This report is essential to verify that the property has been returned in satisfactory condition, thereby facilitating the smooth return of the tenant’s rental bond and minimising disputes. Outgoing Inspection At the end of the tenancy, a similar detailed inspection is conducted to compare the property’s condition against the original ingoing report. This ensures accountability and provides a fair basis for resolving any issues related to property damage or cleanliness. Periodic Inspections During the tenancy, regular, detailed periodic inspections are scheduled according to the specific requirements of each property. After each inspection, the property investor receives a detailed report that includes: • An assessment of the general condition of the property • Identification of any immediate repairs required • Recommendations for preventative maintenance and potential refurbishments that could enhance the property’s value and tenant experience These periodic evaluations are vital for proactively addressing maintenance issues, preserving the property’s value, and ensuring a positive rental experience for both investors and tenants. Property Inspections: Professional Standards and Procedures
Your dedicated Property Manager will conduct regular assessments of your property’s rental value to ensure optimal returns. This includes managing all rental payments and addressing any instances of rental arrears with diligence. Rental Reviews: Your Property Manager continuously monitors the rental market, focusing on comparable properties to ensure your investment remains competitive. An annual review of your property’s rent is conducted in accordance with legislative requirements. Should a rent increase be recommended, you will receive written communication outlining the rationale and recommendations. This process is designed to maximise your rental yield and secure the best possible return on your investment in the current market. Rental Payments: Clients have the flexibility to receive rental income either instantly—directly into their nominated account upon tenant payment—or weekly or monthly starting on the first day of each new month. You will receive an itemised statement detailing all rental income and payments made on your behalf. Additionally, all relevant invoices, such as council and water rates, Body Corporate fees, and Landlord Protection Insurance premiums, will be forwarded to you. An End of Financial Year (EOFY) statement will also be provided to assist with your tax returns. Rental Arrears: Utilising advanced Australian property management technology, our office maintains exceptionally low rent arrears. In the event of arrears, your Property Manager follows a strict four-step process: 1. 3–5 Days in Arrears: The tenant receives a reminder via message or phone call regarding overdue rent. 2. 6–10 Days in Arrears: A second reminder is sent, warning of further action if payment is not received immediately. 3. 15 Days in Arrears: A termination notice for non-payment is issued to the tenant, and the property investor is informed. If payment is made immediately, the notice is withdrawn. 4. Continued Non-Payment: If the rent remains unpaid and the tenant does not vacate by the specified date, an application is submitted to the Sydney NSW Civil and Administrative Tribunal (NCAT) on your behalf. At O’Connor Properties, our commitment is to ensure your property investment delivers high yields and a positive return. Your Property Manager will proactively oversee your property and the rental market, addressing any issues that may arise throughout the tenancy. Rent Reviews & Increases
This brochure provides an overview of our residential property management services and is not exhaustive. Its purpose is to clarify the complexities of the rental market and outline the responsibilities entrusted to property managers. O’Connor Properties strongly recommends engaging an experienced, reputable rental management agency to oversee your investment properties—one equipped with the expertise, resources, and established processes to address any situation that may arise. Selecting the right management agency is essential for the growth of your property portfolio; managing properties independently can be both time-consuming and stressful. By choosing O’Connor Properties to manage your investments, you are partnering with a professional agency and landlord dedicated to maximising your returns. As a valued client and astute investor, you will be added to our mailing list to receive updates on recently leased and sold properties. Additionally, we offer property valuation services and the support of our experienced sales team should you decide to sell your property in the future. 0412 551 735 | 9337 4748 john@oconnorproperties.com.au P.O Box 526, BONDI JUNCTION, NSW, 1355 oconnorproperties.com.au JOHN O’CONNOR
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