Property Managment Services
Define Property Agents has been achieving it’s collective success in residential and commercial real estate for nearly 20 years on the Sunshine Coast. The Define team is lead by founder and principal Ross Cattle. Ross having working in real estate on the Sunshine Coast for nearly 30 years is driven to build teams of great people and takes great pride in guiding them to success. Since the agency opened in 2006 our commitment to offering professionalism, attention to detail with uncompromised strategic marketing, genuine client service has made Define Property Agents one of the largest real estate agencies on the Sunshine Coast. Our key focus: • Residential Sales • Residential Property Management • Holiday Rentals (Define Holidays) • Project Marketing • Commercial Sales and Leasing • Finance and insurance Define Property Agents continually strive to streamline systems and processes using technology to maximise results without compromising on their core value of excellent customer service. Welcome to Define Property Agents. Ross Cattle Principal/Auctioneer 0410 625 758 ross@defineproperty.com.au
From our point of view this is pretty simple. When you engage the right property manager you should not have to wonder how things are tracking with your investment. That is our role combined with minimising any risks associated with property. Property management is so much more than finding a tenant and collecting rent, it is about being able to inform and protect the landlord against changing landscapes with legislation changes, to develop strategies that put you the owner first in navigating the changing rental space. Working at the coal face we know when rents are ready to rise and when to hold, what time of year is best to end and start a lease. This information is so important to get right to ensure minimal vacancy and protecting value. Understanding income and value are closely tied together, this is something we do very well and combined with leading market data it works for our clients advantage. So often we hear horror stories from new owners about their building and maintenance experiences and the headaches they have faced, our team confidently take the stress out of maintenance and building works as we have built long term relationships with local, reliable and respected builders and building surveyors, some trades have work with our company for over 13 years plus. Property management of old doesn’t provide owners with the protection and value they require in todays market. It’s a matter of being well trained and experienced, so no surprise catches you out. Modern property management needs to be at the forefront of the best systems, the best people, working smarter together. At Define we invest heavily in our people and system. So what makes a great property manager?
Tenant Selection What if we are concerned about the wrong type of tenants? Prospective tenants are qualified as suitable by checking current & past employment, rental history and personal references. We are very hard to please when it comes to selecting tenants and choose tenants who provide bonafide and reliable references. Once we have satisfied they meet our criteria we present the application to you for your approval. Frequently Asked Questions Market Leaders in Tenant Connection Define Property are rated market leaders in number of tenant connections according to RealEstate.com That means we meet more tenants in our market place than any other agency. Our marketing is working for you and we will go the extra mile to keep your property tenanted with no vacancy and the right tenants. Every endeavour is made to locate quality tenants to suit your investment property and we will keep you updated on a daily basis on our progress with obtaining a tenant. Our systems ensure seamless transfers on change of tenancy, this avoids vacancy when a property is re-let. Rental Arrears What if the tenants fall into arrears? Occassionally some tenants are at risk of falling behind in their rent even after passing the most careful tenant screening selection. We have strict rent arrears procedures and policies in place should a tenant fall behind in their rent. Our primary focus is to ensure that our office mitigates any loss of income to the property owner and will act immediately within legislation. Inspections What if the tenants are not taking care of the property? Our property management team regularly perform routine inspections and report on the property’s condition, we recommend any maintenance and a general check of the internal and external condition. A comprehensive report including photos will be sent to you within 24 hours of completion and they are available to you online on our owners portal.
Statements “When will we recieve our payment?” We will work with you to ensure that you get your funds disbursed on time each month and pay you twice monthly on the 15th and the last day of the month or the closest business day. You will receive a statement of your account that is also available online on your owners portal. Annual statements are automatically issued at the end of each financial year. Our office utilises the latest in computer software so that we can offer you a greater number of options for faster service in accounting monies to you and provide you with 24-hr online access. Rent Increases “What if we want to increase the rent?” As part of our service to our property investors we realise the importance of rental returns and the impact on the property value. We are constantly monitoring the current rental market on your behalf and carry out a comprehensive rent review when a tenant is vacating or if the tenancy agreement comes up for a renewal. Maintenance “What if we have maintenance concerns?” Property maintenance matters are carried out in accordance with the property investors instructions. We only engage tradespeople who meet our office’s high standards or are specifically selected by the property owner. All maintenance requests are communicated with the property owner and logged and managed via our online portal giving you real-time access to what’s happening at your property. Accounts “What if we want all our accounts relating to the property on one statement?” As part of the service we offer our property owners we can pay all accounts that relate to your investment property, rates, body corporate fees, landlord insurance, water bills and any others that may arise. This makes tax time so much easier with all expenses in one place. Our owner online portal provides real-time access to all financial records at your convenience. Insurance “What if the tenant damages the property or leaves owing money?” Our role is to not just maximise your return, it’s also to protect your financial position and risk, in the circumstances of tenant damage and rent owing we work within the legislation and have fast track debt recovery systems. We recommend landlord protection insurance that protects your rental income, property contents and public liability claims. For a small annual fee, you can have peace of mind. Whatever you require we can arrange it for you.
Define Holidays are set apart from other booking services on the Sunshine Coast. We offer our clients reliability, consistency, and experienced managers for your holiday property on the Sunshine Coast. We invest in the most effective marketing channels to ensure we gather the most enquiry and bookings for your property. With over 20 years’ experience in all facets of property management we have a large range of short and long term accommodation across the Sunshine Coast. To us reputation is everything and that is why we confidently offer our clients a premium, bespoke service that provides them with not only peace of mind but the best financial return on their investment available in the current market. Even though we invest heavily in the latest technology, we still believe in a hands on approach to dealing with customers. You will always have a dedicated property manager and this coupled with state of the art software portals allows our owners 24 hour access to their booking and financials. We are the largest agency on the Sunshine Coast, established by Ross Cattle, Principal and Auctioneer. Ross has over 28 year experience in the Sunshine Coast real estate market. He is always available to owners and in fact prides himself on always being available for his clients 7 days a week if they need advice or assistance. Please get in touch today to get our simple Holiday Letting guide and fee structure. You will be surprised how cost effective and lucrative this service could be. Define Holidays. Specialising in holiday letting with more consumer reach and higher occupancy rates resulting in more income through our multi layered marketing strategies. H O L I D A Y S H O L I D A Y S
Define Commercial was established nearly a decade ago. Our team takes a solutions-based,real world approach to everything we do setting us apart from other commercial agents. Offering a wide range of services Define Commercial including: • Campaigns for every type of commercial real estate - Sales - Leasing - Auction and Expression of Interest • Project or ‘off-the-plan’ sales and leasing • Market reviews and appraisals • Property management We have built lasting relationships with some of the Sunshine Coast’s largest property owners as well as some of the smallest. We pride ourselves on a track record of delivering exceptional results no matter the size of transaction - it’s achieving the best outcome for our clients that is of the highest importance to us. Define Commercial
“As a long term Interstate owner and land lord I would like to acknowledge the help and advice that Define property Agents has given to me over a number of years Nothing has been a trouble and all requests attended to promptly & in a professional manner. Thank you.” “I would like to highly recommend Define Property agents for their outstanding service. They inherited a difficult tenant when I changed property managers from another agency. Yet went the extra mile to ensure everything went as smoothly as possible. Define has demonstrated a high level of commitment to theur clients, and any issues that invariably arise are fixed promptly with a high level of empathy.” “The entire team is amazing, always on the ball. There is nothing they don’t know when it comes to the rental and renovation game. Every correspondence is thorough and every job is seamless, saving owners money and saving tenants from further hassle.” “I cannot praise Define Property high enough, they are remarkable. As a renter I rely on them for any issues to be fixed etc, every single time I have ever had a problem my property manager organises a tradesman immediately, she then also follows up to not only make sure that the job has been done but to also make sure it was done properly, promptly and with courtesy, she truly cares. I am so grateful to the whole Define Property team for all of their hard work and for always treating me with so much respect.”
www.defineproperty.com.auRkJQdWJsaXNoZXIy MTI3ODI1